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PRIVACY POLICY

Update date: December 10, 2024

TABLE OF CONTENTS

WHAT DOES THIS POLICY APPLY TO?

DEFINITIONS

  1. COLLECTION AND USE OF PERSONAL INFORMATION
  2. USE OF PERSONAL INFORMATION COLLECTED
  3. SHARING OF PERSONAL INFORMATION
  4. LINKS TO THIRD-PARTY SITES
  5. RETENTION OF INFORMATION
  6. DATA TRANSFER
  7. HOW DO WE PROTECT THE CONFIDENTIALITY OF YOUR PERSONAL INFORMATION
  8. YOUR RIGHTS
  9. CONSENT
  10. POLICY UPDATES
  11. CONTACT US

 

WHAT DOES THIS POLICY APPLY TO?

MY TECHNICIAN (“we“, “us” or “our“) is committed to protecting the privacy and security of the personal information we collect through our website (www.montechnicien.com). This privacy policy describes how we collect, use, share and protect your information when you use our website.

This privacy policy (the “Policy”) applies to all information that we collect or that you transmit to us through the website available at the URL address of the site (the “Site”) of MY TECHNICIAN (hereinafter referred to as “My Technician”, “the Company“, “we“, “us“, “our“).

By using our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

The practices set forth in this Policy do not apply to other Web sites that you may visit or use, in particular through hyperlinks provided on our Site. The information collected or transmitted is then subject to the privacy policy of these external sites.

DEFINITIONS

What is personal information

For the purposes of this Policy, “personal information” means any information relating to a natural person and allowing that person to be identified, directly or indirectly. This may include, but is not limited to, name, e-mail address, telephone number, IP address, or any other data that uniquely identifies an individual.  Usually excluded from this definition is information that is required by law to be public, or information concerning the exercise of a function within a company (such as name, title, function, e-mail address and business telephone number).

Usage data

Usage data refers to information automatically collected when you use our website. This information may include your device’s IP address, browser type, the pages of our site you visit, the date and time of your visit, the time spent on these pages, and other diagnostic data.

Cookies

Cookies are small text files placed on your device (computer, smartphone, etc.) when you visit a website. They are used to store information about your preferences and improve your browsing experience. Cookies can be “temporary” (deleted when you close your browser) or “persistent” (kept on your device until they expire or until you delete them).

 

1.  COLLECTION AND USE OF PERSONAL INFORMATION

  • What personal information do we collect and how is it collected?

When you use our contact forms to obtain information about our company, submit a service request or apply for a job, we may ask you to provide certain personal information with your consent. This personal information may include, but is not limited to:

  • Name
  • First name
  • E-mail
  • Phone number
  • Any other personal information you may provide to us, for example via contact forms on our site, uploaded files, if applicable, including your curriculum vitae.
  • Cookie collection

We are completely transparent about how we use your data.

For this reason, we inform you that we use browser cookies and other technologies to ensure the proper functioning and security of our website. Certain cookies and technologies are also used to facilitate, improve and personalize your online experience.

These cookies may collect information such as :

  • IP address
  • Browser type
  • Visited pages
  • Visit duration

You can set your browser to refuse cookies or to notify you when a cookie is being sent. However, some features of our site may not function properly without them.

Strictly necessary cookies present on our website)

These Cookies are necessary for the operation of the Site and cannot be deactivated in our systems. Strictly necessary Cookies must be present for the Site to provide basic functions. They also enable a user to navigate from one page to another without losing previous actions from the same session.

For example, the reCaptcha is a necessary cookie:

reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when run in order to provide its risk analysis.

Non-essential cookies

If you have consented to their use, Mon Technicien and/or its third-party partners may also use the following non-essential Cookies in connection with the Site and Messages:

  • Functionality cookies: these cookies enable the site to provide enhanced functionality and personalization of your browsing experience. If you have consented to their use, Feature Cookies remember your preferences and the choices you make, including your username, region and language.
  • Analytical cookies: we may use analytical cookies to better understand site traffic trends, to help us measure and improve the effectiveness of the site and messages, and to determine whether messages have been opened and links clicked. These cookies are used for statistical purposes only. All information collected by these cookies is aggregated and anonymous.

To refuse to be tracked by Google Analytics, visit this module: https://tools.google.com/dlpage/gaoptout?hl=fr. You can also refuse the use of analytics cookies by following the instructions above.

  • Marketing cookies: We may use marketing cookies to measure the effectiveness of our advertising campaigns, to personalize the ads you receive and to avoid showing you unnecessary or redundant ads. These cookies allow us to analyze your preferences and online behavior, so that we can tailor the ads we show to your interests.
    For the sake of transparency, here are some examples of advertising partners and platforms we work with or may work with: Google Ads, Microsoft Advertising, Meta Ads (Facebook and Instagram), Linkedin Marketing Solutions, and other similar platforms. These partners may collect information about your browsing to provide targeted advertising. Please consult the privacy policies of these partners for more information:
  • Google Ads
  • Microsoft Advertising
  • Meta (Facebook et Instagram)
  • LinkedIn Marketing Solutions

Please note that this list is not exhaustive and may be modified at any time. The use of cookies by other platforms will be carried out in compliance with applicable laws, including Quebec’s Bill 25, which imposes strict requirements regarding the protection of personal information.

You can manage your preferences regarding marketing cookies directly in your browser settings or via the advertising settings of the various providers, such as those of Google: https://g.co/adsettings. You can also choose to disable personalized advertising based on your interests via tools such as the Network Advertising Initiative Opt-Out Tool.

Third-party cookies: Some features on our site may rely on third-party services that use their own cookies (for example, social networking widgets or embedded videos). These cookies are subject to the privacy policies of the third parties in question. We recommend that you consult these policies for further details.

 

2.  USE OF PERSONAL INFORMATION COLLECTED

We use the information collected for the following purposes:

  • Communication: responding to your inquiries, providing information about our services or responding to requests and questions you may submit on the Site, and more broadly, managing our relationship with Site users.
  • Application management: process and evaluate applications sent via our Careers page.
  • Improving our site: analyzing site usage for statistical and continuous improvement purposes, improving the overall experience of your visit to the site, tailoring content to your interests.
  • Security: prevent and detect potential fraud or abuse.
  • Legal obligations: to comply with the legal and regulatory obligations applicable to us.
  • Litigation: manage any potential or actual dispute with you or third parties;

(Collectively, the “Fins“).

 

3.  SHARING PERSONAL INFORMATION

Your personal information is processed by Mon Technicien staff. We ensure that only authorized persons within Mon Technicien have access to your personal information when necessary for the purposes of managing our business relationship or our legal obligations.

 

None of your personal information is shared with third parties without your consent, except in the following cases:

  • In an emergency or to prevent an act of violence ;
  • As part of the performance of a contract ;
  • In the event of a confidentiality incident ;
  • For judicial or investigative purposes ;
  • If required by law or a public body;
  • In a debt collection situation ;
  • For the purpose of concluding a business transaction.
  • If it is necessary to protect our rights, property or ensure the safety of our users.
  • With third-party service providers who assist us in managing our website or providing our services. These service providers are obliged to protect your information and to use it only to provide the services required.

 

4.  LINKS TO THIRD-PARTY SITES

Our website may contain links to external websites that are not operated or controlled by us. These links are provided for your convenience and information. We have no control over the content or privacy practices of these third-party sites, and disclaim any responsibility for their privacy policies or practices. We recommend that you carefully consult the privacy policies of each site you visit. Use of these third-party sites is at your own risk.

 

5.  INFORMATION RETENTION

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. After that time, the personal information we hold will be destroyed or anonymized, in accordance with the retention schedule we have adopted and applicable legislation. Information submitted in connection with job applications or service requests is protected and stored securely.

In determining the appropriate retention period for your personal information, we take into account the amount, nature and sensitivity of the personal information involved, the risk of harm resulting from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the possibility of achieving those purposes by other means, as well as any applicable legislative, tax or regulatory requirements. To find out more about how long we keep personal information, please contact us at the coordinates indicated in the “Contact us” section.

 

6.  DATA TRANSFER

The personal information we collect is stored on secure systems hosted on servers, which may be located outside your territory of residence, notably in Canada. We may also use agents and service providers located abroad. Nevertheless, we are committed to protecting the personal information under our control, including that entrusted to agents or service providers, whether they are located in Canada, the United States or other jurisdictions. We ensure that access to such information is strictly limited to necessary tasks. In addition, we establish contractual agreements with our suppliers to ensure an adequate level of protection, including robust and effective security measures. Should you have any questions on this subject, please do not hesitate to contact us.

 

7.  HOW DO WE PROTECT THE CONFIDENTIALITY OF YOUR PERSONAL INFORMATION?

The security of your personal information is a priority for us. We implement physical, technical and administrative security measures to protect your information from unauthorized access, alteration, disclosure or destruction.

 

  • Personal Information Management Program

In order to protect your personal information, we have implemented policies, practices and procedures relating to the management of the personal information we hold. These internal policies and procedures govern the collection, use, disclosure, retention and destruction of personal information, as well as the handling of complaints, information security and data governance at Mon Technicien. They also provide the framework for the implementation of Privacy Impact Assessments, where required, as well as the prevention of and response to potential privacy incidents. All these policies and practices have been approved by our Privacy Officer. The collection of your personal information through our Site complies with the requirements of this program.

 

  • With necessary and appropriate safety measures

All personal information we collect is kept confidential in accordance with applicable privacy and data protection laws in the jurisdictions where we do business. We follow generally accepted industry standards, and personal information in our possession is therefore accessible only to those persons who have the authority to access it, and who consult it only when necessary for the performance of their duties. We take reasonable administrative, technical and physical measures to protect your personal information and minimize the risks of loss, confidentiality incidents, theft and unauthorized access, use, modification and destruction.

 

8.  YOUR RIGHTS

Under applicable privacy legislation, you have certain rights, such as the following:

  • Protecting the confidentiality of your personal information;
  • Access to your personal information;
  • Rectification of your personal information if it is incomplete, inaccurate or ambiguous, or if its collection, communication or retention is not authorized by law;
  • De-indexing or re-indexing your personal information;
  • Portability of your personal information;
  • Right to request the deletion of your personal information;
  • Withdrawal of your consent, if applicable. However, we would like to inform you that anonymous information, which does not directly or indirectly allow us to know who you are, may be retained even if you withdraw your consent.

To exercise your rights, please contact us at vieprivee@montechnicien.com

 

 

9.  CONSENT

By using our website, providing us with your personal information or interacting with our services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. You have the right to withdraw your consent at any time, subject to applicable legal or contractual restrictions. If you choose to withdraw your consent, this may limit your access to certain services or features of the site. To withdraw your consent or if you have any questions about how we manage your information, please contact us at vieprivee@montechnicien.com.

 

10. POLICY UPDATES

This policy may be modified, updated or revised at the discretion of Mon Technicien. The date of the update indicates the current version. We recommend that you consult this policy regularly to keep abreast of any changes. In the event of significant changes, you will be informed the next time you visit our site. The revised policy will always be available on our website. By continuing to use our site after these updates, you accept the changes made to the policy.

 

11. CONTACT US

If you have any questions, requests for information, comments or complaints about your personal information, you can contact our Privacy Officer by e-mail at vieprievee@montechnicien.com.